General Policies

Before you opt for any of our plan, kindly go through the following General Policies

DURATION:

Hours of per video: Approx 1.5 to 2 hours
No. of Video files: as per recording of the latest batch
Storage Space: as per the number of classes

AMENDMENTS:

Necessary amendments, if any, will be provided

DELIVERY:

Will be dispatched to the address within 3-4 Working Days from the date of order placed.

VIDEO VALIDITY AND EXTENSION:

VALIDITY - 3 MONTHS / 6 MONTHS / 9 MONTHS / 1 YEAR as per enrolment.
EXTENSION IS NOT POSSIBLE.
VIEWS: As per the plan opted

REFUND POLICY:

As of now, we do not provide any option for the cancellation of products and/or services you have purchased.
Once a product/service has been purchased by you, we cannot provide any refund, either totally or partially.
We suggest that first, you go through then demos and/or free-to-use contents/products/services before you purchase.

PAYMENT OPTIONS:

You can register by paying on following banks account

Account Holder: KAP ACADEMY

Account Number: 50200040632712

IFSC: HDFC0000147

Branch: KARELIBAUG

Account Type: CURRENT

After Payment Student need to Send following Details on – info.dkprostudies@gmail.com for activation of video, once mail is sent, videos will be activated in 1-2 working days.

Full Name :

Mobile Number :

E-mail Address :

Full Postal Address :

Batch Code:

Payment UTR Number :

BATCH TRANSFER:

Enrolment is for the specific batch only. Batch transfers are not permitted.

DOUBTS DURING THE CLASSES:

You can mail your query to info.dkprostudies@gmail.com
Frequent LIVE QUERY SESSIONS are also held.

SYSTEM SPECIFICATIONS:

LAPTOP / DESKTOP / COMPUTER CLASSES:

Classes will play through Software and it will be run /install in either Laptop/ Desktop / Computer (Computer /Desktop Monitor size should not be more than 19” inches) should have required specification of 2 GB RAM or more & 32-Bit Operating System or more. Temp files should be deleted from C Drive, and should not have several movies, files, etc on its hard disk.
The Operating System of Laptop / Computer / Desktop must be Windows 7 Professional only or more and not IOS.
Earphone, for better concentration and audio quality.

MOBILE APP CLASSES

Classes will play only in Android.
CLASSES ARE NOT IN DOWNLOADABLE FORMAT. IT WILL BE IN STREAMING MODE, JUST LIKE YOUTUBE.INTERNET AVAILABILITY WILL BE COMPULSORY FOR STREAMING THE CLASSES. PENDRIVE CLASS WILL NOT WORK IN MOBILE APP.
Model of the android mobile must be of YEAR - 2019 or above, otherwise classes won’t support. Minimum 3GB RAM required.

UNINSTALL / DISABLE:

Disable- Remote Desktop Connection from control panel.
Uninstall- Antivirus - MacAfee/ Avast / Avg or any other free antivirus software are not supported. Turn off windows firewall if not using any antivirus. During the time the videos are being played on your system.

IMPORTANT POINTS:

Handouts, if any, will be provided only in soft copy mode.
We do not transfer google drive/ pen drive classes to mobile app classes and vice versa.
Students doing Face to Face batches may have to do some classes in recorded mode for timely completion of batches.
D & K reserves the right to change its instructors from time to time without any prior notice in order to complete the batch on time.
You have to install your classes within 15 days otherwise your classes will expire without any refund.
If you have purchase for pen drive then some of the classes may be done in google drive mode.

HELPLINE NO.:

For any further queries please contact us on 9978213141 / 9173010206 from MON to SAT between 10:30 AM to 07:00 PM or write us at info.dkprostudies@gmail.com

ANY ATTEMPT TO RECORD THE CLASS AUDIO OR VIDEO OR BOTH WILL LEAD TO CANCELLATION OF CLASSES WITHOUT REFUND AND LEGAL ACTION WILL BE TAKEN FOR INFRINGEMENT OF COPYRIGHTS AND OTHERS LAWS.

PLEASE NOTE –

CHANGE OF DEVICE IS STRICTLY NOT ALLOWED under any circumstances.